01Urgent
Active security incident
Page on-call and offer blind transfer immediately.
A business owner is panicking. Files are encrypting. Tebaqi picks up at millisecond one — calm, connected, and already paging the right engineer.
"We've been hit. Everything's locking up — I don't know who to call, it's the middle of the night."— Frantic business owner, 02:47 AM
This is the moment everything is decided. Voicemail loses it. A phone tree loses it. The caller is in crisis and every second of dead air makes it worse.
"This is an AI dispatcher for Northpoint IT. I hear you — I'm treating this as an active incident right now. Stay with me."— Tebaqi, millisecond one
No hold music. No menu. Tebaqi discloses it's an AI, registers the urgency in the caller's voice, and immediately drops the identity script — a reported breach skips straight to action.
Tebaqi triages the call into one of six categories in real time — and when the signal is ambiguous, it always rounds up to the more severe path. Caution is the default.
While it keeps the caller calm, Tebaqi opens a structured ticket in your system, pages your on-call engineer in under 90 seconds, and lines up a blind transfer to a human.
"You're connected to Marcus, your on-call engineer. He has your ticket and everything you've told me. You're in good hands now."— Tebaqi → human, 00:54
From frantic to handled in under a minute. The human picks up with full context already captured. And if anything had failed along the way, the call would have transferred to on-call automatically — Tebaqi never drops a caller into silence.
Every after-hours call resolves to a category with a defined action — from a 24×7 page to a quiet ticket.
Page on-call and offer blind transfer immediately.
Page 24×7 clients; transfer when staffed.
Structured ticket created. No page.
Qualify the lead and capture for follow-up.
Brief message captured and logged.
Bump severity one level. When unsure, escalate.
Enterprise-grade telephony, voice, and security — connected to your ticketing and on-call so nothing changes for your team.
Built on enterprise cloud infrastructure · Additional paging integrations on the roadmap
Tebaqi is deployed with you, not sold off a card.
Tebaqi is an AI voice dispatcher designed for the moment an MSP's phone rings after the office has closed. Instead of routing urgent incidents to voicemail or a phone tree, Tebaqi answers immediately, identifies whether the caller is reporting an active security incident or a routine request, and takes the right action — every time, without missing a step.
When a business owner calls in a panic about ransomware or an outage, speed and clarity decide the outcome. Tebaqi listens, classifies the incident, opens a structured ticket in your existing system, pages the on-call engineer through your team's channels, and stays on the line with the caller until a human takes over. It is an after-hours answering service and an incident dispatcher in one, purpose-built for the way MSPs and MSSPs actually work.
Tebaqi is deliberately scoped. It does not troubleshoot, and it is not a SOC platform, SIEM, MDR, or NAC. Its job is to answer, triage, and connect — quickly, calmly, and with a fail-safe that transfers the caller to a human if anything goes wrong. For MSPs evaluating AI answering services, AI receptionists for IT support, or automated incident-intake tools, Tebaqi focuses on doing one job extremely well: never dropping the call that matters.
Neither does Tebaqi. Book a demo and we'll walk your call volume, triage fit, and a shadow-mode pilot.